Easy ways to pay your rates

Paying your rates online offers convenience, flexibility and 24/7 access. Go to MyCouncil and use Visa or MasterCard. 

MyCouncil also allows you to apply for a payment plan to pay your rates over time.

Use your reference number as shown on the rate notice and the amount payable.

BPAY is a payment service that allows you to pay your bills at any time by phone or internet banking. 

Call or log on to your bank to make a payment. 

Please quote the BPAY details in the payment section at the bottom of your rate notice.

Direct debit

A direct debit is an easy way to pay your rates from your bank account on agreed dates.

Once you have created a payment plan with Council, you can set up direct debit to automatically pay your six-monthly rates without lifting a finger. Prefer smaller, more manageable payments? You can also spread your payments throughout the year to manage your finances in a way that suits you.

Pay ahead by direct debit

You can choose to have a set amount deducted from your bank account weekly, fortnightly or monthly - helping you stay ahead on your rates. If there’s still a balance owing on the due date, you can set up an automatic deduction for that too. Otherwise, you will need to make this payment yourself to avoid interest charges.

Set and forget - pay by direct debit on the due date

Have the full amount of your rate notice deducted from your bank account on the due date. This will apply to all rate notices, including supplementary and six-monthly notices.

Use direct debit to make your payment plan instalments

Once you've been provided with your payment plan by Council, showing the fortnightly or monthly amounts you need to pay, you can set up a direct debit to match these amounts. This payment plan is only valid for the current rate period. Rating periods are: 

• January to June
• July to December.

Additional charge of 8% interest per annum compounded daily will accrue on all rates in arrears.

How do I set up a direct debit?

Sign up or log in to MyCouncil to organise your direct debit online.

For more information, view the:

• how to create a payment arrangement to pay rates online fact sheet (HTML/DOCX, 800KB), or
• how to create and edit a direct debit online fact sheet (HTML/DOCX, 750KB).

Terms and conditions apply to all payment arrangements.

For help with registering with MyCouncil or setting up a payment plan or direct debit plan, see the Frequently Asked Questions (FAQs) which you can also access from the Frequently Asked Questions link showing on the MyCouncil Services menu.

If you are unable to find an answer to your question, click the link on the FAQ page and complete the Online support form.

Note: If your residential or postal address is out of date, please complete the online Change of address notification online form.

Sniip® codes are effective from the November 2018 Supplementary Rate Notices.

1. Download the Sniip® app for free from the App Store or Google Play.
2. Once registered, scan the Sniip® code on your rate notice.
3. Select your payment method. Both Visa and Mastercard are accepted.
4. Pay securely using a 4-digit PIN, Touch ID or Face ID.

Watch the video ' Sniip - the easy way to pay'. Alternatively, more information is available on the Sniip® website.

To pay by phone using a credit or debit card (MasterCard or Visa) please call 13 18 16. 

You will need the Billpay Code and Reference number, which is shown on your rate notice next to the phone symbol.

Send your cheque or money order with the tear-off section of your rate notice to Council. 

Please make your cheque or money order payable to Sunshine Coast Council.

Pay in store at Australia Post using the barcode shown on the front of the rate notice.

Or pay online at auspost.com.au/postbillpay.

You can visit our office at the following Council office locations and pay by cash, cheque, debit card or credit card (MasterCard or Visa). You will need your payment reference number shown on the front of your rate notice.