Due to scheduled maintenance, MyCouncil and public documents will be unavailable between 5.15pm 19 April and 8.00am 22 April 2024. We apologise for any inconvenience.

Contact us

Find out the best ways to contact council.


For all phone enquiries, please call council on (07) 5475 7272. You can call this phone number 24 hours a day, 7 days a week for all urgent matters such as:

  • flooded roads
  • blocked drains
  • offensive graffiti
  • animal attacks
  • fallen / dangerous trees
  • potholes.

Every Thursday council's call centre opens slightly later to allow for Customer Service Officers to undertake training and development during this time. Our after-hours emergency contact phone line (07) 5475 7272 is always available for you.

General enquiries


Complete an online form for issues such as:

  • missing bins or missed bin collections
  • animal registrations
  • rates enquiries
  • other council services.

Generally, council will respond to your request within three business days. Alternatively for general requests you can email us at: [email protected].

In person

Council has service counter locations at Maroochydore, Nambour and Caloundra. Please check the office locations page for any revised opening hours before visiting.

We're here to help. Here are other ways you can reach us:

How can we help you?

For information on the National Relay Service and the Translating and Interpreting Service, please visit our phone and mail contact page.

Specific contacts