Phone and mail
General council enquiries and more.
Customer service counters and reception desks in Caloundra, Maroochydore and Nambour will close at 2.00 pm on Wednesday 24 December 2025.
On 29, 30 and 31 December and 2 January, you can contact us by:
- Phone: (07) 5475 7272
- Email: [email protected]
- Online form
- Sunshine Coast app
For those needing to visit Council, the Caloundra office will open on 29, 30 and 31 December. On 31 December, the Caloundra office will close at 2.00pm and will reopen on Friday 2 January.
Call council Monday to Friday (excluding public holidays).
| Type | Telephone Number | Opening Hours |
| General council enquiries | (07) 5475 7272 or 1300 007 272 (excludes mobiles and callers outside Sunshine Coast area) | 8.30am–5.00pm |
| Planning, building and plumbing enquiries | (07) 5475 7272 (select option 2) | 8.30am–5.00pm |
| Plumbing inspection bookings | (07) 5475 7272 (select option 3) | 8.30am–3.30pm |
| Hearing impaired | National Relay Service - 133 677 or chat online | 8.30am–4.30pm |
| Speech impaired | National Relay Service - 1300 555 727 or chat online | 8.30am–4.30pm |
| Non English speaking background (NESB) | Translating and Interpreting Service - 131 450 For more information visit the Department of Home Affairs website |
You can also contact us via post:
Locked Bag 72
Sunshine Coast Mail Centre QLD 4560
All calls (during business hours and after hours) to (07) 5475 7272 are recorded for coaching purposes. If you do not wish for this to occur please notify the operator.