Contact council
Find out how to contact council online, by telephone, mail, email or in person.
The Maroochydore and Nambour offices will close on Friday 12 June 2026 for the Sunshine Coast Agricultural Show public holiday.
Please use one of our other methods to get in touch with us. You can:
- phone us on (07) 5475 7272 (24 hours a day 7 days per week)
- email us at [email protected]
- submit an online form
- request a web callback and we will return your call as soon as we can.
For those needing to visit Council, the Caloundra office will be open.
Council's waste and recycling collection services will continue as normal.
Budget 2026–27
All the details on the 2026–27 Budget and how Council is prioritising the needs of our community is available from Sunshine Coast Council Budget 2026–27.
There are many convenient ways to contact council.
Online
- Requests for services via an online form
- Sunshine Coast app your go-to tool to access Council services
- Web callback (business hours only)
Email
- Report an issue or request a service via [email protected]
- All other enquiries, email [email protected]
Phone
- (07) 5475 7272 (we're available 24/7, however after hours assistance is provided for emergencies only)
- SMS (business hours only)
- National Relay Service and Translating and Interpreting Service
In person at one of our service centres (business hours only).
Sunshine Coast App
Download the Sunshine Coast App which provides one touch access to a diverse range of council services direct from your smartphone. For more information, visit the Sunshine Coast App page.
Using external apps to contact council
Council only accepts incoming messages via its approved channels. We do not subscribe to third party services or apps to relay any information. This includes requests for a service, or attachments such as images.
Approved channels are email, mail, telephone, in person at a customer service counter or via an online form on a council website.
Customer Charter
Council is committed to responding and resolving your requests efficiently, promptly and professionally. This commitment is outlined in the Customer Charter (PDF, 4.3MB).
Report a discarded shopping trolley
Discarded shopping trolleys should be reported to the relevant retailer in the first instance.
How we can help you
Subpages
Pay your rates your way - online, direct debit, by phone, in person or by mail.
Find out the best ways to contact council.
Use our online forms to manage your services 24/7.
Service centres and office locations.
General council enquiries and more.
Need more information and don't want to queue?
Report an urgent council matter or emergency.
Use this page to advise of a change of an address or name, notify us of a name suppression, provide third party authority, or advise of a deceased property owner.
Find information, online tools, and explore our services.
Notify council of development, building and plumbing concerns.
Looking for a council form or fact sheet? View our extensive list of council documents.
Issue and payment dates for council notices and renewals.