Contact us
  • Last updated:
  • 22 May 2022
Did you know the expanded garden organics service starts on Monday 11 July. The bins will be delivered soon to all eligible properties. These bins are collected on the same day as your general waste bin and on the alternate week to the recycling bin. Search 'bin day' to find your collection day. Please don't use your new garden organics bin until Monday 11 July as it won't be emptied. For more information visit the Garden organics bin FAQs.

While we're all getting used to doing business a little differently during these times, we're still here to help. Please be patient if you experience delays. We are working hard to answer your call as quickly as possible. Alternatively please use the request for service online form.

Council remains open. See below for the best ways to contact us:

Enquiries

For all phone enquiries, please call council on (07) 5475 7272. You can call this phone number 24 hours a day, 7 days a week for all urgent matters such as:

  • flooded roads
  • blocked drains
  • offensive graffiti
  • animal attacks
  • fallen / dangerous trees
  • potholes.

Council staff are responding to customer enquiries as quickly as possible. Please be patient if you experience delays. We will get to your call as soon as we can.

For information on the National Relay Service and the Translating and Interpreting Service, please visit our phone and mail contact page.

Every Thursday Council call centre opens slightly later to allow for Customer Service Officers to undertake training and development during this time. Our after-hours emergency contact phone line 5475 7272 is always available for you.

General enquiries

Online

Complete the Request for service online form for issues such as:

  • missing bins or missed bin collections
  • animal registrations
  • rates enquiries
  • other council services.

Generally, council will respond to your request within three business days. Alternatively for general requests you can email us at: customerservice@sunshinecoast.qld.gov.au

In person

Council has service counter locations at Maroochydore, Nambour and Caloundra. Please check the office locations page for any revised opening hours before visiting.

We're here to help. Here are other ways you can reach us:

How can we help you?

Council is committed to making sure your dealings with the organisation are positive. View our service standards.

Using external apps to contact council

Council only accepts incoming messages via its approved channels. We do not subscribe to third party services or apps to relay any information. This includes requests for a service, or attachments such as images.

Approved channels are email, mail, telephone, in person at a customer service counter or via an online form on a council website.

Specific contacts

Privacy

Council will use any personal information provided for the intended purpose only, to remain in contact with you and to continually improve your customer service experience. Council is authorised to collect this information in accordance with the Local Government Act 2009 and other local government Acts. Your personal information is only accessed by persons authorised to do so. Your personal information is dealt with in accordance with council’s Privacy Policy.