- Last updated:
- 02 Aug 2021
Customer Contact and Development Information counters will remained closed for the lockdown period. Please use one of our other contact methods during this time.
Rates issue on 20 July with a due date of 20 August. Log in or register with MyCouncil to set up a payment plan
We're here to help. Here's how you can reach us:
- Online ways to contact us: Chat online to a customer service team member or complete an online form
- Request a service
- Call back: Why wait in a queue? Have a customer service team member call you
- Phone: Monday to Friday (excluding public holidays)
- In person
How can we help you?
Find out about council levies and how we calculate your rates, payment methods, including setting up a payment plan
Read about dog and cat registration - why you need to, how to and how much it costs. Pay your animal registration or update your animal's details
Organise a new bin, request an extra service, check your collection day. Find out where the rubbish tips are and how much it costs
Change of address
Let us know if you've changed address. Use the online form to tell us your new details
Building and plumbing
Access Development.i, the planning scheme, application forms and learn about building and plumbing approvals and legislative requirements
Report a council related urgent matter or emergency, at all times on (07) 5475 7272 or 1300 007 272 (excludes mobiles and callers outside Sunshine Coast area)
Council is committed to making sure your dealings with the organisation are positive. View our service standards.
Using external apps to contact council
Council only accepts incoming messages via its approved channels. We do not subscribe to third party services or apps to relay any information. This includes requests for a service, or attachments such as images.
Approved channels are email, chat, call back, mail telephone, in person at a customer service counter or via an online form on a council website.
- Your local councillor
- Administrative Action Complaints
- Development and building complaints
- Have your say
- Council media enquiries