Contact council
Find out how to contact council online, by telephone, mail, email or in person.
Using external apps to contact council
Council only accepts incoming messages via its approved channels. We do not subscribe to third party services or apps to relay any information. This includes requests for a service, or attachments such as images.
Approved channels are email, mail, telephone, in person at a customer service counter or via an online form on a council website.
SCC App
Download the SCC App which provides one touch access to a diverse range of council services direct from your smartphone. For more information, visit the SCC App page.
How can we help you?
Rates payment options
Council offers many convenient ways to pay your rates, including online.
Contact us
Find out the best ways to contact council.
Request a service online
Use our online forms to manage your services 24/7.
Visit council offices
Service centres and office locations.
Phone and mail
General council enquiries and more.
Request a callback
Need more information and don't want to queue?
Report an emergency
Report an urgent council matter or emergency.
Changing your name or address
When a property in the region is sold, council receives details of new owners. The details include a postal address for notices
Planning, building, plumbing and development enquiries
Find out how to contact council online, by telephone, mail, email or make a booking to visit us in person.
Complaints and compliance
Notify council of development, building and plumbing concerns.
Online forms, forms, fact sheets and documents
Looking for a council form or fact sheet? View our extensive list of council documents.