Contact council
  • Last updated:
  • 04 Apr 2020

Council is committed to making sure your dealings with the organisation are positive. View our service standards.

To protect our community and our staff from the novel coronavirus (COVID-19), council’s Customer Contact counters and Development Information counters are temporarily closed to the public.

Customers can contact council via phone or any of the convenient online methods below.

For Development inquiries please phone 5475 PLAN (7526).

If you must visit council in person, please make an appointment using the booking form or by calling 5475 7272.

Select from the following options to contact council:

Specific contacts

Using external apps to contact council

Council only accepts incoming messages via its approved channels. We do not subscribe to third party services or apps to relay any information. (This includes requests for a service, or attachments such as images). 

Approved channels are telephone, in person at a customer service counter, email, mail, chat, call back or via an online form on a council website.


Council will use any personal information provided for the intended purpose only, to remain in contact with you and to continually improve your customer service experience. Council is authorised to collect this information in accordance with the Local Government Act 2009 and other local government Acts. Your personal information is only accessed by persons authorised to do so. Your personal information is dealt with in accordance with council’s Privacy Policy.