- Last updated:
- 04 Apr 2020
Council is committed to making sure your dealings with the organisation are positive. View our service standards.
To protect our community and our staff from the novel coronavirus (COVID-19), council’s Customer Contact counters and Development Information counters are temporarily closed to the public.
Customers can contact council via phone or any of the convenient online methods below.
For Development inquiries please phone 5475 PLAN (7526).
If you must visit council in person, please make an appointment using the booking form or by calling 5475 7272.
Select from the following options to contact council:
Chat, email or request a service online
Chat to a customer service officer, change address, animal details, etc.
Request a call back
Why wait in a queue. Have a customer service officer call you
Phone, fax & mail
General enquiries, planning, development, building and plumbing enquiries and more
- Your local councillor
- Administrative Action Complaints
- Development and building complaints
- Have your say
- Council media enquiries
Using external apps to contact council
Council only accepts incoming messages via its approved channels. We do not subscribe to third party services or apps to relay any information. (This includes requests for a service, or attachments such as images).
Approved channels are telephone, in person at a customer service counter, email, mail, chat, call back or via an online form on a council website.