MyCouncil frequently asked questions
Peruse our frequently asked questions to help use our online platform.
Go to MyCouncil to pay your rates online using Visa and MasterCard.
You can read about the benefits of using MyCouncil as either a guest or registered user.
If you are having difficulties using MyCouncil, the following questions and answers may help. If you cannot resolve your issue, you can fill in the online support form. A council officer will get back to you within three working days.
Download the MyCouncil factsheet (PDF, 146KB) for more information.
Click the links below to view the questions and answers for each topic:
Help registering to use our online services.
Help with business access to our online services.
Request a service
Help for requesting a service online.
Help for registering your animals online.
Property, rates and direct debits
Help for your property, rates and direct debits.
Help with submitting property searches online.
Help for private certifiers submitting building applications online.
Development permit for building work
Help for development permit for building work applications online.
Help for plumbing applications online.
Help for development applications online.
Development advice services applications
Help for development advice services applications online.
Concurrence agency response applications
Help for concurrence agency response applications online.
FAQs for general application information.
Help with general online services.
Terms and conditions
Read the relevant terms, conditions and agreements for using our online services.