Rates payment options
  • Last updated:
  • 05 Sep 2019

Council offers a number of convenient ways to pay your rates. 

Online

Go to MyCouncil to pay your rates online using Visa or MasterCard. If you sign up or log in to MyCouncil you can also apply to make an arrangement to pay your rates.

You will need your reference number as shown on the rate notice and the amount payable.

Credit card by phone

Phone 131 816 and follow the prompts. You will need the Billpay code and your reference number. Please refer to your rates notice under 'Payment Options'. Council accepts both MasterCard and Visa.

BPAY is a national service that allows you to pay bills by telephone or internet banking. Call or log on to your bank to make a payment. Please quote the BPay details on your rates notice payment slip.

Note: To receive the discount, you must pay before your bank's cut off time on the due date. Contact your bank to find out this time.

Sniip® - Pay using your smart phone

Sniip® codes are effective from the November 2018 Supplementary Rate Notices.

  1. Download the Sniip® app for free from the App Store or Google Play.
  2. Once registered, scan the Sniip® code on your rate notice.
  3. Select your payment method. Both Mastercard and Visa are accepted.
  4. Pay securely using a 4-digit PIN, Touch ID or Face ID.

Watch the video 'Sniip - the easy way to pay'. Alternatively, more information is available on the Sniip® website.

Direct debit

A direct debit is when you authorise council to take money from your bank account. This method can be used to make regular payments or pay rates in full by the due date. 

If you sign up or log in to MyCouncil you can organise your direct debit payment online. Alternatively, complete the Rates Direct Debit Request Form[152KB].

Note
: To pay rates by instalments contact council to enter into a payment arrangement.

Mail

Send your cheque or money order with the tear-off section of your rate notice to council. Please make cheque/money order payable to Sunshine Coast Council.

Australia Post offices

You can make a payment by cash, cheque or debit card from your nominated bank account at any post office.

Council offices

Present your rate notice payment slip at a council customer service centre between 8.30am and 4.30pm, Monday to Friday. You can pay by cash, cheque, debit or credit card.

Interest

Interest charges will be applied to all overdue rates or charges under section 133 of the Local Government Regulation 2012. The interest will be compound interest, calculated on daily rests. For a day before 1 July 2019 the interest rate of 11% per annum is applied. For a day on or after 1 July 2019 the interest rate is 9.83% per annum.
To avoid interest charges you must either pay your rates in full by the due date, or arrange to pay your rates by instalments.

Payment difficulties

If you are in financial difficulty and cannot pay in full by the due date, please contact council to avoid recovery action.

You may be able to make an arrangement to pay your rates (conditions apply).