Rates payment options
  • Last updated:
  • 05 Sep 2020

Council offers a number of convenient ways to pay your rates.

Online

Go to MyCouncil to pay your rates online using Visa or MasterCard. If you sign up or log in to MyCouncil you can also apply to make an arrangement to pay your rates.

You will need your reference number as shown on the rate notice and the amount payable.

Credit card by phone

Phone 131 816 and follow the prompts. You will need the Billpay code and your reference number. Please refer to your rates notice under 'Payment Options'. Council accepts both MasterCard and Visa.

BPAY is a national service that allows you to pay bills by telephone or internet banking. Call or log on to your bank to make a payment. Please quote the BPay details on your rates notice payment slip.

Note: To receive the discount, you must pay before your bank's cut off time on the due date. Contact your bank to find out this time frame.

Sniip® - Pay using your smart phone

Sniip® codes are effective from the November 2018 Supplementary Rate Notices.

  1. Download the Sniip® app for free from the App Store or Google Play.
  2. Once registered, scan the Sniip® code on your rate notice.
  3. Select your payment method. Both Mastercard and Visa are accepted.
  4. Pay securely using a 4-digit PIN, Touch ID or Face ID.

Watch the video 'Sniip - the easy way to pay'. Alternatively, more information is available on the Sniip® website.

Direct debit

A direct debit is when you authorise council to take money from your bank account. This method can be used to make regular payments or pay rates in full by the due date.

If you sign up or log in to MyCouncil you can organise your direct debit payment online. Alternatively, complete the Rates Direct Debit Request Form.

Note
: To pay rates by instalments contact council to enter into a payment arrangement.

Mail

Send your cheque or money order with the tear-off section of your rate notice to council. Please make cheque/money order payable to Sunshine Coast Council.

Australia Post offices

You can make a payment by cash, cheque or debit card from your nominated bank account at any post office.

Council offices

Council's Customer Contact counters are open to the public, however customer numbers are strictly limited due to social distancing guidelines.

If you must visit council in person, please make an appointment using the booking form or by calling (07) 5475 7272.

Please note:

  • customer numbers are limited so you may notice a longer than usual wait time
  • ensure any documentation that is being submitted is already filled out – BYO pen is preferred
  • there is a time limit of 15 minutes per transaction.

    There are many safe ways to contact council. Stay safe go online.

    Interest

    Interest charges will be applied to all overdue rates or charges under section 133 of the Local Government Regulation 2012. The interest will be compound interest, calculated on daily rests. For a day on or after 1 July 2020 the interest rate is 8.53% per annum.
    To avoid interest charges you must either pay your rates in full by the due date, or arrange to pay your rates by instalments.

    Payment difficulties

    Council is offering flexible payment arrangements to assist ratepayers who are impacted by the COVID-19 Pandemic. If you are in financial difficulty and cannot pay in full by the due date, please contact council. You may be able to make an arrangement to pay your rates (conditions apply).

    Contact

    For more details or assistance contact council.