Development Services commitment to our customers
Our policy ensures good governance, and our customer charter identifies the services standards you can expect when working with us.
Council’s commitment to good governance and robust statutory decision-making practice is reflected in Council’s Strategic Policy for Councillor and Council employee participation in development assessment matters and the Organisational Guideline on roles and responsibilities of a Councillor and a Council employee participating on development assessment matters.
The clear separation of duties, roles and responsibilities ensures open, transparent, efficient, effective and objective decision-making in accordance with statutory requirements. This Policy and Guideline provides for appropriate interactions and engagement by Councillors and Council employees as part of the development assessment process, including the pre-lodgement, application assessment, decision and appeal stages of a development application.
Council is working to provide the best development services in Queensland.
Our development services provide:
- a range of development activities under relevant legislation, and
- information services to assist with various enquiries.
To provide the best development services, our customer charter (PDF, 6MB) identifies the values and service standards you can expect when working with us.
Your feedback is important to us and provides us with valuable information to enable continued improvements. Let us know when we have done a good job, or how we can better serve your needs.