Development Services commitment to our customers
Our policy ensures good governance, and our customer charter identifies the services standards you can expect when working with us.
Council’s commitment to good governance and robust statutory decision-making practice is reflected in Council’s Strategic Policy for Councillor and Council employee participation in development assessment matters and the Organisational Guideline on roles and responsibilities of a Councillor and a Council employee participating on development assessment matters.
The clear separation of duties, roles and responsibilities ensures open, transparent, efficient, effective and objective decision-making in accordance with statutory requirements. This Policy and Guideline provides for appropriate interactions and engagement by Councillors and Council employees as part of the development assessment process, including the pre-lodgement, application assessment, decision and appeal stages of a development application.
Council is working to provide the best development services in Queensland.
Our development services provide:
- a range of development activities under relevant legislation, and
- information services to assist with various enquiries.
To provide the best development services, our customer charter (PDF, 6MB) identifies the values and service standards you can expect when working with us.
Your feedback is important to us and provides us with valuable information to enable continued improvements. Let us know when we have done a good job, or how we can better serve your needs.
Amendments to Planning Act 2016 for COVID-19 pandemic
The Treasurer and Minister for Infrastructure and Planning declared the ongoing COVID-19 pandemic as an applicable event under the new amendments to the Planning Act 2016 passed by Parliament.
This declaration took effect Friday 20 March 2020 and concluded 30 April 2021. A further applicable event was declared on 29 June 2021 concluding on 24 June 2022.
On 8 July 2020, under these powers, the Minister extended timeframes for undertaking approved development by six months. This means development approvals benefit from an additional six months to undertake approved development if they:
- were in effect on the date of the extension notice (8 July 2020), or
- come into effect between the date of extension notice and 31 October 2020.
On 1 September 2021, under these powers, the Minister extended timeframes for undertaking approved development by six months. This means development approvals benefit from an additional six months to undertake approved development if they:
- were in effect on the date of the extension notice (1 September 2021), or
- come into effect between the date of extension notice and 30 September 2021.
On 26 April 2022, under these powers, the Minister extended timeframes for undertaking approved development by twelve months. This means development approvals benefit from an additional twelve months to undertake approved development if they:
- were in effect on the date of the extension notice (26 April 2022), or
- come into effect between the date of extension notice and 24 June 2022.
This notice does not apply to building development approvals for building works to which section 71 of the Building Act 1975 applies.
Please visit the Department of State Development website for up to date information on the new amendments and any powers enacted by the Minister.
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