Council & novel coronavirus (COVID-19)
  • Last updated:
  • 22 Oct 2020

Council is continuing to work closely with the Queensland and Australian governments to plan, prepare, respond and recover from the impacts of the novel coronavirus (COVID-19). Council is committed to supporting Queensland Health as the lead agency responsible for responding to COVID-19.

For state-wide information and advice about COVID-19, including the latest roadmap to easing restrictions, visit the Queensland Government’s Unite & Recover website.

Status of facilities and outdoor spaces

We are working to reopen local facilities where it is safe and practical to do so, putting in place:

  • restrictions on patron numbers, where relevant
  • ongoing social distancing
  • hygiene requirements.

The safety and wellbeing of our community is council’s priority as facilities reopen. Please remember the 1.5 metre social distancing requirement and practice good hand hygiene. Restrictions regarding visitor/user numbers apply at council facilities.

Topics of interest

Council’s Customer Contact counters and Development Information counters are open to the public.

If you must visit council in person, please make an appointment using the booking form or by calling (07) 5475 7272.

Please note:

  • Customer numbers are limited so you may notice a longer than usual wait time.
  • Ensure any documentation that is being submitted is already filled out – BYO pen is preferred.
  • There is a time limit of 15 minutes per transaction.

Phone and online contact options – customer service centres 

Chat online

Chat service is available between 8.00am to 4.30pm Monday to Friday (excluding public holidays).

Click the blue chat bubble in the bottom right corner on the Contact Council webpage.

Call-back service

Council's Call-back service is available from Monday to Friday, 8.30am to 4.30pm. 

Please do not use call-back for urgent or hazardous situations or outside of business hours. Telephone 5475 7272 in these instances. View the call back wait times.

Online forms
Complete a form online form to request a service, request a bin repair or replacement, change your address, change animal registration details, provide feedback or request general information.
Email
 mail@sunshinecoast.qld.gov.au
MyCouncil
 Register with  MyCouncil to view property details, rates notices, animal details, submit online requests, update details and make payments. Businesses can also register to get access to a business dashboard showing their property and applications.
Hearing impaired
Phone via the National Relay Service on 133 677 or use Web Chat.
Speech impaired
Phone via the National Relay Service on 1300 555 727 or use Web Chat.
Non-English speaking background
 Phone via the Translating and Interpreting Service on 131 450.
After hours emergencies
 The after hours emergency call centre will continue to operate via the customer service number 5475 7272.
Cemetery services 
Contact Cemetery services by telephone on (07) 5459 2300 prior to visiting in person.
Planning, plumbing and building
Enquiries can be made during business hours, Monday to Friday 8.30am to5.00pm, by phoning 5475 PLAN (7526).

You can also contact council via post or fax:

  • Locked Bag 72, Sunshine Coast Mail Centre, QLD 4560

  • Fax: (07) 5475 7277

View more contact details

With the health, safety and wellbeing of our community a priority, and in line with Queensland Government easing of restrictions (stage 4 as of October 1 2020), council advises the following current status of its facilities.

Council venues and community spaces

Easing of restrictions - stage 4

Current status

Council Libraries Open with restrictions. For details on services, opening hours and more information visit Libraries website
The Events Centre, Caloundra

Opening soon with restrictions. Refer to  The Events Centre for opening hours and upcoming events.

Venue 114, Kawana Open with restrictions. Refer to Venue 114 website for opening hours
Caloundra Regional Gallery Open with restrictions. Refer to Galleries website for opening hours
Council's sports facilities including Sunshine Coast Stadium, Caloundra Indoor Stadium, Maroochydore Multi Sports Complex, Nambour Showgrounds etc. Open. Operating in compliance with Queensland Health Sport and Recreation Industry Plan
Bankfoot House Heritage Precinct Open with restrictions. Bookings required via the Heritage website
Mary Cairncross Scenic Reserve, Maleny
including the Rainforest Discovery Centre,
Open daily with restrictions. Refer to Mary Cairncross Scenic Reserve website for details.
Arts and Ecology Centre,
Maroochy Bushland Botanic Gardens, Tanawha
The Maroochy Regional Bushland Botanic Garden, Arts and Ecology Centre and Compass Café are open for visitors practising currently-recommended COVID-safe behaviours.
Maroochy Wetlands Sanctuary, Bli Bli The Maroochy Wetlands Sanctuary is open for visitors practising currently-recommended COVID-safe behaviours.
The Visitor Information Centre is closed until further notice.
Kawana Island Meeting Place, Kawana Island Open with restrictions. Refer to Venue 114 website for opening hours and guidelines
Bellvista Meeting Place, Bellvista
Open with restrictions. Refer to Venue 114 website for opening hours and guidelines
Queen Street Community Hall, Caloundra Open. Operating in compliance with relevant Queensland Health endorsed Industry Plans. Please contact Caloundra Indoor Stadium on (07) 5499 6000 for further information
Kawana Community Hall, Buddina Open with restrictions. Refer to Venue 114 website for opening hours and guidelines
Beerwah Community Hall, Beerwah Open with restrictions. Refer to Venue 114 website for opening hours and guidelines

Aquatic centres and community pools

Council's nine aquatic centres are open. This includes Beerwah, Buderim, Caloundra, Coolum-Peregian, Cotton Tree, Eumundi, Kawana, Nambour and Palmwoods.

COVID Safe measures are in place in accordance with the Swimming Pool and Aquatic Centre Industry COVID Safe Plan released by the Queensland Government.

For opening hours and more information visit Aquatic Centres and Pools

Kings Beach Ocean Pool is open. Note: This facility is not supervised during winter. Please observe all signage on site.

Holiday parks

All our holiday parks are open. We cannot accept bookings from travellers from Victoria, NSW and ACT who had not entered Queensland before 8 August 2020, 1.00am. This was the closure time of Queensland state border.

  • Dicky Beach
  • Mooloolaba Beach
  • Maroochydore Beach
  • Cotton Tree
  • Mudjimba Beach
  • Coolum Beach

Beaches

All beaches are open.

If you are visiting the beach, ensure you are observing social distancing guidelines. Please read the blackboards and signage at beach access points and speak with a lifeguard before going into the water. Information regarding Surf Life Saving Queensland changes can be found by visiting the Surf Life Saving Queensland website.

All beach carparks are open. Boat ramps and pontoons are also open.

Council parks

All playgrounds, exercise equipment /fitness stations and skate parks across the Sunshine Coast have reopened. In line with social distancing requirements, please avoid large gatherings and respect the one person per four square. Dog parks and off-leash areas are also open.

While council has increased cleaning of many facilities, COVID-19 hygiene is everyone's responsibility. Residents are reminded to wash their hands regularly and observe the 1.5 metres social distancing requirements when using public spaces.

Personal training/bootcamps

Personal trainers are able to hold sessions on council land as long as they have an existing Low impact/Commercial use permit and can demonstrate COVIDsafe practices in line with approved Industry COVID Safe Plans for sport, recreation and fitness. For more details on permits visit Community Land Permits.

Waterfalls

  • Gardners Falls in Maleny and the access road/carpark in Obi Lane is open.
  • Buderim Forest Park swimming hole is open.

Please avoid large gatherings and respect the one person per four square metre rule and social distancing requirements.

National parks

All national park and forest day use areas and walking tracks are open with the exception of some popular rock pool destinations. For details about Queensland Government national parks, conservation parks, resource reserves, state forests and recreation areas visit the Queensland Parks website.

Recycle markets and rubbish tips

Council’s recycle markets at the following locations are open for business.

  • Buderim Resource Recovery Centre
  • Caloundra Resource Recovery Centre
  • Beerwah Resource Recovery Centre
  • Witta Resource Recovery Centre

All rubbish tips are open for business, only cashless transactions are being accepted. Free coarse mulch and sales of fine mulch and crushed concrete sales continue, subject to availability. Check availability before visiting.









Events across the Sunshine Coast have been impacted by the COVID-19 pandemic including events which have mass gatherings. With staged easing of restrictions, social distancing requirements and being COVIDSafe, council will continue to follow the advice of Queensland Health for its own events following COVID Safe Events guidelines. We will provide updates as decisions about council run events are made. As council venues and facilities begin to reopen, council is working with event organisers who hold events at our venues to reschedule events or hold events in line with Queensland Health endorsed Industry Plans.

Council is also delivering on some of its events online and has introduced new support programs. These include:

Caloundra Regional Gallery

From kids activities, adult workshops, artist interviews and panel discussions the Gallery website provides online events to feed your creativity.

#CovidKindness

At times like this, it’s essential we support one another and show compassion to those who need it, neighbour to neighbour, street to street. Council's CovidKindness program provides our community with valuable resources to support you during these challenging times.

Lift Project

Council has partnered with Lift Lifestyle Medicine to offer The Lift Project Sunshine Coast at no cost to all Sunshine Coast residents.

B-Well & Prosper

The B-Well & Prosper program offers access to business and well-being resources to small business owners and their employees.

Place2 Play

Place2Play | Keep on Playing is a public activation program bringing temporary and permanent artwork to Caloundra streets and laneways. It aims to inspire new ways for residents and visitors to experience and rediscover Caloundra. These are free, all-ages activities which will bring cultural vibrancy and connection to the community while staying COVID-safe. Some enchanting and innovative permanent artwork will also emerge in unexpected spaces. Program coming soon.


Council Libraries have reopened with restrictions. For details of services, opening hours and more information visit council's Libraries website.



Event permits

Events on council-controlled land will be assessed in accordance with the current restrictions and some events may require a COVIDSafe Plan.

For state-wide information and advice about COVID-19, including the latest roadmap to easing restrictions, visit the Queensland Government's Unite & Recover website.

Non-council events

Event organisers must follow the recommendations from the Australian Government and Queensland Health  visit COVID Safe Events for the latest information. Ticket holders should contact event organisers directly for any queries related to non-council organised events.



Our Community Development team have put together a range of COVID-19 information and support for the whole community:

  • Community groups
  • Individuals and families including Domestic and family violence
  • Children and home education
  • Housing, food and financial support including homelessness and tenancy
  • Multicultural services and support
  • First Nations services and support
  • International students
  • Business support

Our programs aim to keep you well and nurture a more connected and supportive neighbourhood include:



Federal, state and local governments are all providing support for small businesses who are affected by novel coronavirus. Business owners can find business support information about available options.

Professional advice support program 

Council has spoken to many businesses that have reported confusion, anxiety and uncertainty surrounding their business due to:

  • overload of information
  • multiple economic stimulus packages
  • increasing business and social distancing restrictions.

As a result, council has put together a Professional Advice Support Program.

Council's Sport and Recreation team has put together a range of information and resources for community sporting club and the active recreation industry. This will assist clubs and volunteers stay well informed about the Queensland Government's easing of COVID-19 restrictions for sport, recreation and fitness activities and a Return to Play. Clubs and volunteers should also seek guidance from their respective code or association Return to Play guidelines.Visit Sport & Recreation Covid-19 support page. 

On 4 June 2020, the Queensland Government announced:

Other organisations are also providing support to the sector:

Qld Sport and Recreation

Sport Australia (SportAUS)

Fitness Australia

Active Queenslanders Industry Alliance

The Maroochydore Development Information counter is now open, with restrictions on patron numbers and strict social distancing rules in place. For all contact methods, visit Planning, building, plumbing and development enquiries.

In response to the unique situation COVID-19 has presented us, council is adapting its approach to grants and funding to meet changing community needs and has announced new grants, COVID-19 Community Response Grants, and has expanded Emergency Grants program.

More details:

Many organisations offer grants, aside from council, including government departments, corporations, foundations and trusts. To learn more and access the free Sunshine Coast Funding Finder check out council's other funding opportunities webpage.

Rates

To assist ratepayers the 2020/21 budget included a $35 COVID-19 general rate rebate, this will be shown on rate notices issued in July 2020.

We are assisting ratepayers having financial difficulties with flexible payment arrangements for outstanding rates. Please contact council if you are having difficulty paying your rates by email to rates@sunshinecoast.qld.gov.au. We are here to help you.

Parking meters in Caloundra and Birtinya

Parking meters in Caloundra and Birtinya returned to normal operation on Wednesday 1 July, after more than two months of free parking. Council is responsible for managing only 2% of the parking in the Sunshine Coast Health Precinct. Metered on-street parking is available along Eccles Blvd, Bright Pl, Shine Ct and Birtinya Blvd.

Motorists are encouraged to make a cashless payment using credit or debit cards or the EasyPark app

Council also provides free on-street and off-street parking throughout Caloundra.

Resource recovery centres (rubbish tips)  fees

Council’s resource recovery centres will accept cashless (card only) payments only from Monday 6 April 2020.

If you need to visit council’s waste facilities, we ask you to use tap-and-pay (PayWave) to make your payment.

Stay up to date with all the latest council news on COVID-19.