MyCouncil – Online Services Support
  • Last updated:
  • 23 Jan 2017

Council’s online self-service system is called MyCouncil. It allows you to quickly complete tasks at your convenience. You can use MyCouncil as a guest to complete common tasks, or register to access more services. Businesses can also register to access business services. Your information is only viewable by you.

The following information provides an overview of MyCouncil and the services available to you as a registered user or guest. You can also refer to the MyCouncil frequently asked questions, or request support or provide feedback.

Access MyCouncil as any one of the following:

Guest user

Without registering or logging in, a guest user can:

  • make payments (rates, animal registrations and renewals, infringements and debtor accounts)
  • save items to your payment cart and return to them later with the reference number provided
  • request a service (for example, fix a pothole). You cannot track the request.
  • receive rates notices by email
  • make a property enquiry/s (public information only including property number).

Log on to MyCouncil as a guest user

Registered user (individual)

Registered users can access all guest user services, plus many more services.

  • The page that loads when you log in is called My Dashboard.
  • Edit your profile from the My Profile tab (to edit your address, notify council)
  • From MyCouncil Services, you can:
    • make payments (rates, animal registrations and renewals, infringements and debtor accounts)
    • view your rates balance (under My Properties)
    • pay for multiple items at once by adding them to your shopping cart
    • request a service and track the request
    • opt to receive rates notice by email or mail
    • view your information. This includes your property and land, and your council accounts and service requests
    • register animals and view and edit their details, pay registration and renewals
    • make a property enquiry/s
    • submit applications including property searches and plumbing applications and pay online.

Note: When registering, you have the option to provide a valid reference number. If you opt not to do this, you will not be able to see any past transaction history with council. You can use any of the following reference numbers:

  • Rate notice BPAY number
  • Animal registration account ID
  • Animal tag number
  • Application or licence renewal number
  • Debtor account number. 

Registered business

MyCouncil allows users to access services on behalf of a business. Registered users (individuals) can request business access. Allow one to three days for business access to be added to your account.

You need to upload a letter of authorisation to act on behalf of the business. The maximum upload size is 2MB. Only the following file types can be uploaded: PDF, DOC, DOCX, PNG, JPEG. The letter of authorisation must:

  • be on business letterhead
  • include the date
  • include the statement 'is authorised to act on behalf of'
  • be signed by the authorising principal (e.g. director, owner, office bearer).
  • inlude the full name of the authorising principal.

On behalf of the business, users with full access can:

  • make payments
  • request a service and track the request
  • receive rates notice by email
  • view information about property owned by the business
  • submit plumbing applications
  • view applications (private certifiers only)
  • submit property searches.

Basic access allows a business representative to lodge applications and make payments only.

Use MyCouncil as a business