Rates
  • Last updated:
  • 19 Jan 2016
  • Log into MyCouncil Services
  • Click on My Properties
  • Depending on a property’s rates status, you may have an option to:
    • Create Payment Arrangement (pay current rates within the current rate period)
      • click the link and complete and submit the form
      • an arrangement will be created in council's system
      • details will display onscreen and be sent to you in an email
      • details can be viewed during this term by clicking the View Arrangement link
      • no interest will accrue if you pay in line with the terms and conditions.
    • Request Payment Agreement (apply to pay rates where more than $100 of the balance is in arrears)
      • click the link and complete and submit the form
      • council will assess the application before issuing an agreement
      • rates will continue to accrue interest even if an agreement is approved.
Registered users:
  • log into MyCouncil 
  • click Access MyCouncil Services 
  • click Rate Notice Delivery 
  • next to each property, set the Delivery Method to email 
  • enter the email where you want the rates notices sent (can be different to your log in email) 
  • agree to the Terms and Conditions and Submit. 
  • You will receive an email to your primary (log in) email address confirming your selections.

Guest users:
  • go to the MyCouncil home page 
  • click Rates by Email (bottom right) 
  • click Access MyCouncil Services as a Guest (in the page text) 
  • complete the form 
  • agree to the Terms and Conditions and Submit. 
A separate request must be submitted for each property. You will receive an email confirming your selection.
You can nominate any email address for the rates notice to be sent to. Yes. You can nominate any email address for delivery of a rates notice by email. Be sure to discuss this with your property agent before changing where your rates notice is sent.

Only registered users can change the delivery option from email to post.

  • Log into MyCouncil
  • Click Access MyCouncil Services
  • Click Rate Notice Delivery
  • Next to each property, set the Delivery Method to post
  • Agree to the Terms and Conditions and Submit

Guest users must either register or contact council to have this changed.