Frequently asked questions
  • Last updated:
  • 03 Aug 2020

Will my bin still be collected?

Your waste will still be collected but there may be a delay. Our waste collection contractor will prioritise the collection of your general waste bins.

This means that recycle and garden waste bins may not be emptied on your normal scheduled day. Please keep your bins on the kerbside until they’ve been emptied. 

If my bin hasn’t been emptied, how long should I wait before I contact council?

Wait until Monday 10 August 2020 to contact council about a missed service from the previous week

How do I contact council to tell you my bins hasn’t been collected?

Please wait until Monday 10 August before contacting council. You can contact council  via a variety of ways.

Will all suburbs be affected?

At this stage, all suburbs will be affected. 

How long will the delays go on for?

The issue is being progressively resolved and may be addressed this week. Updates will be released when further detailed information is available.

I’m worried about my bin smelling.

Our waste collection contractor will prioritise the collection of your general waste bins.

This means that recycle and garden waste bins may not be emptied on your normal scheduled day. Please keep your bins on the kerbside until they’ve been emptied. 

If there is a delay, how is council’s contractor going to catch up?

Our waste collection contractor will run extra shifts each day using the vehicles that aren’t affected. This means that your bins may be emptied earlier or later than usual. Please keep your bins on the kerbside until they’ve been emptied. 

How will I know when the problem has been fixed?

Please keep an eye on this web page or on council’s Facebook page for updates and new information.

Should I take my waste to the landfill myself?

No. There is no need. While there may likely be a delay, your waste will be collected. Please keep your bins on the kerbside until they've been emptied. Council and the contractor are focused on emptying general waste bins as highest priority.

What is the problem?

Our waste collection contractor identified an issue with a number of its kerbside waste collection trucks.

Our waste collection contractor is in contact with the vehicle manufacturer to determine the full extent of the issue and come up with a solution.

The affected vehicles cannot be driven on roads until assessed by engineers and deemed to be safe once again.

How long were the trucks being driven before the fault was identified?

Trucks are regularly serviced and inspected. The issue was identified during scheduled inspections that took place over Saturday 1 August and Sunday 2 August.

How was the fault identified? 

As per above.

Are businesses impacted?

Properties normally serviced by side lift trucks are the most affected. Commercial bins serviced by front lift or rear lift vehicles should not be affected.

Does this apply to Noosa Council as well?

No.

How many trucks does the waste contractor normally operate to provide the full service each day?

36 side lift trucks are normally used.