- Last updated:
- 03 Apr 2020
Council is committed to supporting Queensland Health as the lead agency responsible for responding to novel coronavirus (COVID-19) and will ensure our community is kept informed.
Anyone with health concerns can call 13 HEALTH (13 43 25 84) or find up-to-date reliable information on the Queensland Health website
Details on what community support is available during COVID-19 are also available via Queensland Health.
At times like this, it’s essential we support one another and show compassion to those who need it, neighbour to neighbour, street to street. Council has brought together resources, ideas and information to assist you to explore different opportunities to become a more connected and supportive neighbourhood - before, during and after COVID-19. Find out about available downloadable resources.
Stay, Connect, Create
To help keep our community informed, inspired and entertained during COVID-19, council has launched a new series of online programs and videos thanks to Caloundra Regional Gallery, Horizon Festival, Cultural Heritage, Living Smart and Sunshine Coast Libraries. You’ll find a variety of workshops, kids’ art activities, early literacy, rhyming, science activities, virtual tours, historical stories and more on the Stay, Connect, Create webpage.
Council is closely monitoring the situation and senior management is regularly meeting to review business operations and service delivery as the situation evolves. This webpage will be updated if changes are made to council’s service delivery as a result of COVID-19.
Council is proactively encouraging workers to maintain personal hygiene and we are committed to providing a hygienic work environment. We are also encouraging everyone in the community to maintain personal hygiene and make responsible choices for the benefit of them, their families and our community. We encourage everyone to stay informed.
Council has suspended the delivery of all public programs, education programs, events, outreach programs and Healthy Sunshine Coast until at least June 30, 2020.
Resource recovery centres (tips)
Council’s resource recovery centres will accept cashless (card only) payments only from Monday 6 April 2020.
If you are required to visit council’s waste facilities to dispose of excess general waste, council asks that you use tap-and-pay (PayWave) to make your payment.
The resource recovery centres remain open and household rubbish collection will continue as usual until further notice. As people spend more time at home and undertake home and garden maintenance, resource recovery centres are experiencing high numbers of customer visits and longer wait times. The move to cashless payments is intended to reduce the risk of transmitting infection via the handling of cash.
Residents are encouraged to use general waste bins as much as possible to dispose of general waste.
Council’s customer service counters and reception desks will close from 4.30pm on Friday 3 April 2020.
Appointments will be available for residents who need to meet with council’s customer service officers and can be requested via telephone or an online form.
Phone and online contact options – customer service centres
Chat: chat online with a Customer Service Officer between 8.00am–4.30pm Monday to Friday (excluding public holidays) by clicking the blue chat bubble in the bottom right corner of the Contact Council web page.
Call-back service: while our wait times are minimal, if you don’t have time to wait on-hold, you can simply enter your name, number and enquiry topic via council’s website and a Customer Service Officer will call you. Call-back is available from Monday – Friday, 8.30am–4.30pm.
Please do not use call-back for urgent or hazardous situations or outside of business hours. Please telephone 5475 7272 in these instances. Live call wait times during business hours can be seen via the Contact Council, Phone, fax and mail page on the website.
Online forms: can be used any time, day or night to request a service, request a bin repair or replacement, change your address, change animal registration details, provide feedback or request general information.
MyCouncil: register to view property details, rates notices, animal details, submit online requests, update details and make payments, businesses can also register to get access to a business dashboard showing their property and applications.
Hearing impaired – phone via the National Relay Service on 133 677 or use Web Chat
Speech impaired – phone via the National Relay Service on 1300 555 727 or use Web Chat
Non-English speaking background – phone via the Translating and Interpreting Service on 131 450.
The after hours emergency call centre will continue to operate via the customer service number 5475 7272.
Planning, plumbing and building enquiries can be made during business hours, Monday–Friday 8.30am–5.00pm, by phoning 5475 PLAN (7526).
You can also contact council via post or fax:
Locked Bag 72, Sunshine Coast Mail Centre, QLD 4560
Fax: (07) 5475 7277
To see all of the options available head to the contact council page.
Venues and community spaces
With the health, safety and wellbeing of our staff, volunteers and community in mind, Sunshine Coast Council advises the following changes to venues, community halls and community centres:
All council libraries, closed until 4 May 2020
The Event Centre Caloundra, closed until 4 May 2020
Venue 114, Kawana, closed until 4 May 2020
Caloundra Regional Gallery, closed until 4 May 2020
Caloundra Indoor Stadium
Bankfoot House, closed until 4 May 2020
Rainforest Discovery Centre at Mary Cairncross Scenic Reserve, Maleny, closed until further notice
Arts and Ecology Centre at the Maroochy Bushland Botanic Gardens, Tanawha, closed until further notice
Maroochy Wetlands Sanctuary Visitor Centre at the Maroochy Wetlands Sanctuary, Bli Bli, closed until further notice
Coolum Civic Centre, Coolum, closed until 4 May 2020
North Shore Community Centre, Mudjimba, closed until 4 May 2020
Kawana Island Meeting Place, Kawana Island, closed until 4 May 2020
Bellvista Meeting Place, Bellvista, closed until 4 May 2020
Queen Street Community Hall
The Kawana Community Hall, Kawana, and Beerwah Community Hall, Beerwah, will accommodate the local government elections and will then close until 4 May, 2020.
Aquatic centres and community pools
The following aquatic centres are closed until further notice:
Beerwah Aquatic Centre
Buderim Aquatic Centre
Caloundra Aquatic Centre
Coolum-Peregian Aquatic Centre
Cotton Tree Aquatic Centre
Eumundi Aquatic Centre
Kawana Aquatic Centre
Nambour Aquatic Centre
Palmwoods Aquatic Centre
The following community pools are closed until further notice:
Kings Beach Ocean Pool
Mooloolah and District Swimming Pool
Our six holiday parks located at Dicky Beach, Mooloolaba Beach, Maroochydore Beach, Cotton Tree, Mudjimba Beach and Coolum Beach are now closed to holiday-makers following a directive by the Federal Government. Only essential travellers will be accepted into council’s holiday parks until 31 May 2020.
Guests who are travelling for essential, compassionate, or in-transit purposes may still be permitted to stay. Permanent residents at the parks are also able to stay in their place of residence. More details here.
Playgrounds and skate parks
All play equipment in council managed parks and skate parks are closed until further notice. Council parks remain open, however playground equipment within those parks will not be able to be used.
Fitness equipment and barbecues
Public barbecues and outdoor exercise equipment are closed as part of a range of measures to support the Australian Government’s most recent restrictions to limit opportunities for people to congregate.
Council’s recycle markets (large second hand shops, located at the Resource Recovery Centres) have also now closed. The recycle markets are located at the Buderim Resource Recovery Centre, Caloundra Resource Recovery Centre, Beerwah Resource Recovery Centre and Witta Resource Recovery Centre.
Surf Life Saving Queensland has advised that all beach patrols and lifeguard services across Queensland will revert to a surveillance service from Saturday, 28 March 2020. The red and yellow flags will not be on the beach to mark the designated swimming area. If you are visiting the beach, ensure you are staying 1.5 metres from others. Please read the blackboards and signage at beach access points and speak with a lifeguard before going into the water to confirm where it is safe to swim. Information regarding Surf Life Saving Queensland changes can be found by visiting www.lifesaving.com.au
Boat ramps now closed
All recreational boating facilities across the Sunshine Coast, such as public boat ramps and pontoons, are now closed to non-essential users until further notice. Essential users include non-powered craft for exercise, powered craft for transport and fishing for food for your family. Please remember that the two-person limit or immediate family rules still apply.
Federal, state and local governments are all providing support for small businesses who are affected by novel coronavirus. Business owners should view the business support page for a list of the support options available.
26 March 2020
Sunshine Coast Holiday Parks close for holiday-makers
23 March 2020
Council COVID-19 update - Libraries to close, further business support
23 March 2020
Council to install public toilet soap
20 March 2020
Let the Sunshine Coast's kindness shine all around
18 March 2020
Council COVID-19 Update - Council supports local business and facility updates
17 March 2020
Convenient ways to contact council
17 March 2020
Council COVID-19 Update - Venue updates
16 March 2020
Council COVID-19 Update - Helping to keep our community informed and safe
11 March 2020
Statement: COVID-19 (Coronavirus) Nambour Library
Events across the Sunshine Coast have been affected by the COVID-19 outbreak.
Council events and events held at council venues
Council acknowledges that on Friday, 13 March 2020 Australia's Chief Medical Officer recommended that mass gatherings of more than 500 people should be cancelled from Monday 16 March 2020.
Council will continue following the advice of the Australian Government and Queensland Health for its own events. Council is liaising with event organisers and encourages them to also follow and implement recommended risk mitigation measures as directed by the Australian Government and Queensland Health. Assistance will be provided to re-schedule events and event permits to a suitable future date.
Event organisers must follow the recommendations from the Australian Government and Queensland Health. Ticket holders should contact event organisers directly for any queries related to non-council organised events.
What is a novel coronavirus?
Coronaviruses are a large family of viruses that are known to cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS).
However novel coronavirus (COVID-19) is a new strain of coronavirus that has not been previously identified in humans.
What are the symptoms of novel coronavirus?
It depends on the virus, but common signs include:
- a cough
- sore throat
- shortness of breath.
What can I do to protect myself?
To protect yourself and others from infection practice good hand and respiratory hygiene including:
- cleaning hands with soap and water or alcohol-based hand rubs
- covering your nose and mouth with a tissue or flexed elbow when coughing or sneezing
- avoiding contact with anyone who has symptoms such as fever, a cough, sore throat, fatigue, and shortness of breath
- staying home if you are unwell.
You should also try and stay at least 1.5 metres away from people coughing or sneezing.