Customer and community relations
  • Last updated:
  • 04 Feb 2021


You did what?! Customer and community relations

Council strives to create positive experiences for our customers and provide great services to our community. In 2018-2019, we helped 262,000 customers through our contact centres, with 88% of customers indicating positive overall satisfaction with council services.

What a year looks like*

  • 262,000 customers assisted through council contact centres
  • Ease of business 4.48 out of 5
  • Advancing a new Sunshine Coast Community Strategy 2019-2041
  • New Sunshine Coast Reconciliation Action Plan
  • 780 new Australian citizens welcomed to the region via five formal citizenship ceremonies
  • More than 186,000 free development information reports
  • 233,000 Development.i sessions
  • 7 convenient ways to contact council
  • $4.8 million in community grants awarded to more than 1100 applicants.

* (2018-2019 financial year)

Service excellence

Our friendly staff go out of their way to make every customer experience a positive one. And they must be doing something right with council rated 4.48 out of 5 for ease of business in the 2018-19 year. 

Did you know there are seven convenient ways to contact council?

Sunshine Coast Community Strategy 2019-2041

Extensive community engagement took place in 2018-2019 towards the development of a new Sunshine Coast Community Strategy to provide a 20-year vision for the region and ensure the Sunshine Coast community continues to thrive.

The strategy, which was adopted by council in November 2019 provides a long-term framework for how council and our community will work together to advance our shared goal of a strong community through to 2041. A supporting action plan outlines the key priorities as well as how progress will be measured and reported.

Civic and cultural programs

A range of community development initiatives, civic and cultural programs, and grants support our community groups and connect people across the region.

Key achievements for 2018-2019

  • Improvements to men’s sheds at Coolum, Buderim, Mapleton and Mooloolah
  • Increased attendances at council owned community facilities and events by 5%
  • Achieved a 97% customer satisfaction rate for council venues hosting community events and programs
  • Supported the community-led Reimagine Nambour project which unites governments, community and business to activate Nambour
  • Working with a diverse range of Sunshine Coast community members and organisations to deliver vital services and programs through grants and volunteer-led projects.

Development.i app launched 

Did you know that council has developed and Australian-first free app for tracking property developments across our region? Development.i was launched in late 2018 with 233,376 sessions conducted last year.

Development.i lets users navigate, visualise, track and be alerted to development applications in their street, suburb, division or across the region.