Reinventing customer service
  • Friday 14 June 2013

Join Cathy Molloy from Target Training and uncover the true definition of customer service at the free Go the Extra Mile sessions at Sunshine Coast Council library branches during July and August.

In this session participants will learn the benefits of quality, consistent customer service and how to cater for different types of customers. Topics covered include:

  • Critical elements of customer service
  • The different types of customers
  • Exceeding customer expectations
  • Requirement driven product selection
  • Problem-solving processes
  • Elimination of customer service problems
  • Service PRIDE – Personal Responsibility in Delivering Excellence.

Register today in one of the following sessions to find out more:




Caloundra Library

Tuesday 16 July

10am to 11.30am

Coolum Library

Tuesday 6 August

10am to 11.30am

Cooroy Library

Wednesday 7 August

6pm to 7.30pm

Kawana Library

Tuesday 23 July

2pm to 3.30pm

Maroochydore Library

Thursday 8 August

10am to 11.30am

To book or for further information visit council’s library website or call 1300 LIBRARY (1300 542 727).