Hop to it: Celebrate Easter with your mask on hand
  • Thursday 01 April 2021
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Whether you’re holidaying at home or visiting the Sunshine Coast, everyone is asked to continue to mask up even though the Greater Brisbane lockdown has ended.

The Chief Health Officer has made it a requirement in all areas of Queensland that you must carry a face mask with you at all times when you leave home, unless you have a lawful reason not to.

You must wear a mask in indoor spaces and it is strongly recommended you wear a mask when outdoors if you are unable to stay more than 1.5 metre distance from other people.

Sunshine Coast Council Mayor Mark Jamieson has said that council fully supports compliance with the directions of the Chief Health Officer and that the community must do likewise in order to help prevent the transmission of this highly infectious strain of COVID-19.

“Holidays are a special time for family and friends to come together but please keep your loved ones’ health front of mind,” Mayor Jamieson said.

“I urge every member of our community and every person visiting our Sunshine Coast to comply with the government directions to help keep us all safe.

“The Sunshine Coast is expected to be busy during the holiday period and it’s essential we all work together to keep on top of any risk of community transmission.”

Mayor Jamieson said there was no room for complacency, and everyone could do their part by complying with mask wearing.

“And please, stay home if you are sick and if you have any COVID-19 symptoms, no matter how mild, get tested.

“If you are out and about stay 1.5 metres away from other people, think two big steps.

“Wash your hands with soap and water, or hand sanitiser and leave a location if it’s crowded.”

Children under 12 years and people affected by a medical condition or disability which makes wearing a face mask unsuitable, are exempt from wearing a mask.

Everyone is also reminded they must sign-in when visiting places like cafes and restaurants, and to provide accurate contact details.

Customers who need to contact council are encouraged to do so via the phone or online if possible, rather than visiting a counter.

Customers can call our locally-based call centre on 5475 7272 or 1300 007 272 during business hours (8.15am – 5pm) Monday to Friday. After hours, our call centre takes emergency calls.

Online options for customers:
MyCouncil is council’s online gateway and can be used to view rates notices, submit service requests and registrations. Sign up is free and easy.
• You can also log requests via council’s website.
• The LiveChat online facility operates during business hours. Chat is simple to use and great for those people who are time poor. You can access LiveChat by clicking on the "Chat to a Customer Service Officer now" bubble on the Contact Council page.
• Council operates a contemporary call back function for customers to use – free of charge. Simply enter your details and your call will be returned promptly. This service operates during business hours.
• For email lovers – email us at customerservice@sunshinecoast.qld.gov.au and will we action your request.

If the above options cannot be accessed, customers can visit service counters at Nambour, Maroochydore or Caloundra, but must follow the current public health directives when doing so. The counters operate Monday to Friday 8.30am to 4.30pm and to follow the COVID-19 measures.

Be COVID-19 alert
If you have any of the following COVID-19 symptoms, no matter how mild, call your doctor or 13HEALTH (13 43 25 84) and get tested:
• fever
• cough
• sore throat
• shortness of breath
• runny nose
• fatigue
• loss of smell and/or taste.
Call emergency services on Triple Zero (000) if you are very sick.

Visit Queensland Health’s website for the full list of testing centres near you and for further information.

For a guide to wearing masks in Queensland, please visit Queensland Health’s website.