Customer Experience Survey Last updated: 28 Jun 2021 Council appreciates your feedback. Please complete the Customer Experience Survey which will assist council in evaluating its customer service. Your details Name Email Age group Under 25 years 25 to 39 years 40 to 64 years 65 years and older Postcode * Our service Name of officer who served you (if known) How did you contact us? Email/online Counter Callback Unknown * What were your expectations of the overall quality of service you would receive from council today? With 1 being the lowest and 5 being the highest 5 4 3 2 1 How would you rate the level of service provided to you by the Customer Service Officer? With 1 being the lowest and 5 being the highest 5 4 3 2 1 How would you rate the overall level of service provided by council in regards to the matter you contacted us about? With 1 being the lowest and 5 being the highest 5 4 3 2 1 How would you rate the ease of doing business with council? With 1 being the lowest and 5 being the highest 5 4 3 2 1 On a scale of 0 to 10 where 10 is very likely and 0 is very unlikely: How likely are you to promote council services to the community? 10 9 8 7 6 5 4 3 2 1 0 About your most recent enquiry Please advise the nature of your enquiry Waste and recycling Animals Rates Building, plumbing, planning and development Parking Parks including trees and public toilets Events including weddings Roads including stormwater, drainage and footpaths Vector control and health licences Other - please add details in the comments below * What was your starting point prior to contacting council? Online search (e.g. Google/other search engine) Online search of council's website Family member or friend Social media Other government agency or external party (e.g. building certifier, Department of Transport and Main Roads) NA When did you start this enquiry? Today 1–6 days ago 7 days ago Please indicate the number of times you have contacted council to resolve this enquiry 1 2 3 4 More than 4 times Still ongoing/unresolved How do you normally interact with council? Phone Email Live chat Counter - face to face Web call back Website MyCouncil * Why do you prefer that way of interaction? Ease Speedy resolution Availability (24/7) Likely resolution Accessibility How many different ways of interacting have you used to achieve your goal? Phone Email Live chat Counter - face to face Web call back Website MyCouncil On a scale of 1 to 5 where 5 is excellent and 1 is very poor, please indicate how much you trust council to have the customer’s interest at the centre of all they do 5 4 3 2 1 Compared to other government agencies (e.g. Unitywater, Centrelink, ATO) or private organisations that you have interacted with recently, how do you think council has performed? Poor Adequate Good Great Excellent Why? Is there anything else you think council should know?