- Last updated:
- 02 Jun 2020
During the Novel Coronavirus (COVID-19) crisis, each level of government in Australia has a role to play. As the situation evolves, you need to know where to find accurate, up-to-date information and support services. Council supports Queensland Health as the lead agency responsible for responding to the Novel Coronavirus (COVID-19) pandemic. We will ensure that we keep our community informed.
Council
Council remains committed to serving our Sunshine Coast community through COVID-19. Keep up-to-date with information, local impacts and council’s response on our dedicated COVID-19 webpage. The Queensland Government has released a Roadmap to easing restrictions.
As council responds to the easing of restrictions and facilities start to reopen, we remind residents and visitors to observe social distancing requirements when using public spaces. While council has increased cleaning of many facilities, being COVIDSafe is everyone's responsibility. Learn more about being COVIDSafe.
Our customer service team is here to help you. We will assist you to connect with other areas of council. There are a range of different contact options including phone, online chat, call-back service, online forms, email and more.
State Government
Queensland Health is the state’s lead agency during the Coronavirus (COVID-19) pandemic. It is the best source of accurate, up-to-date information for Sunshine Coast
residents.
The Queensland Government has released a Roadmap to easing restrictions.
Find detailed COVID-19 information with easy-to-follow categories to chose from on Queensland Health's COVID-19 website:
- Latest updates (health directives, hot spots and media)
- Take action (prevention, social distancing, self-quarantine, fever clinics, contact tracing)
- Find the facts (treatments, support, FAQs and myths, translated resources)
- Sector specific links (information for First Nations, older people, pregnant/breastfeeding mothers, parents/children, people with disabilities and carers, industry, business, health professionals)
- Qld Health response (response plan and other government pandemic planning)
For general health and well-being, visit the Queensland Health website.
Or call 13 HEALTH (13 43 25 84).
The 'Unite against COVID-19' campaign brings together state government, business communities and individuals:
The Queensland Government has prepared a collection of COVID-19 resources for Aboriginal and Torres Strait Islanders.
Jobs Finder Queensland
An online portal connecting those who have lost their job due to COVID-19 with new job opportunities and access to free online training.
Queensland Human Rights Commission
Use the contacts below if you would like to talk to someone, about:
- discrimination
- vilification
- sexual harassment, or
- human rights
Call 1300 130 670 or email enquiries@qhrc.qld.gov.au to find out about your options to make a complaint,
Federal Government
When the World Health Organisation announced COVID-19 as a pandemic, an alert was issued by the Australian Government Department of Health.
The government continues to manage the outbreak in Australia as a health emergency.
The situation continues to change rapidly. Keep up to date with the latest official medical advice, health information, initiatives and programs.
- Health alerts and current status
Daily case and situation updates, news and media, apps and resources, GP respiratory clinics and FAQs - Medicare
Covid-19 response and new MBS online and telehealth - Mental health
Head to Health trusted information portal and digital tools to help support mental health and well-being. Access support for yourself or others - Symptom checker
Healthdirect online tool - CovidSafe app
Helps keep the community safe from further spread through early notification of possible exposure - Coronavirus Australia app
Up-to-date official information and advice about the situation at your fingertips - Centrelink
Transport and travel
- Translink
24/7 South East Queensland public transport - Translink COVID-19
Travel updates and affected services
- Department of Main Roads
Updates and online customer service - Maritime Safety Qld
State boating and industry information - Queensland Borders
Entry pass and border restrictions - Smart Traveller
Advice for Queenslanders overseas and travel bans - Department of Home Affairs
Information updates to Australia's immigration and border arrangements during COVID-19
International information
- World Health Organisation
Information from across the globe on the pandemic - Centres for Disease Control and Prevention
Additional resources to plan, prepare and respond to COVID-19
Other useful links
- ACCC Scam Watch
News and alerts including current Covid-19 scams - TIS National
Translation services for people who do not speak English - Jobs Finder Queensland
Connecting Queenslanders to work and opportunities - Domestic and family violence
Resources and links to support services - HealthDirect
National free Australian health advice - Seniors Enquiry Line Statewide information and referral service for seniors and carers
National hotlines at a glance
| Agency (listed alphabetically) | Contact number |
| Australian Taxation Office Emergency Hotline | 1300 654 687 |
| Beyond Blue |
1300 22 4636 |
| Centrelink Hotline |
13 74 68 |
| Community Recovery Hotline (QLD) |
1800 173 349 |
| DVConnect Womensline |
1800 811 811 |
| DVConnect Mensline |
1800 600 636 |
| Elder Abuse Hotline |
1300 651 192 |
| HealthDirect |
1800 022 222 |
| Kids Helpline 24/7 |
1800 55 1800 |
| Lifeline |
13 11 14 |
| National Coronavirus Helpline |
1800 020 080 |
| Open Arms Veterans and Families Counselling |
1800 011 046 |
| Red Cross |
1800 733 276 |
| Seniors Enquiry Line | 1300 135 500 |
| Translating and Interpreting Service (TIS National) |
131 450 |