Council & novel coronavirus (COVID-19)
  • Last updated:
  • 29 Jun 2020

Council is continuing to work closely with the Queensland and Australian governments to plan, prepare, respond and recover from the impacts of the novel coronavirus (COVID-19). Council is committed to supporting Queensland Health as the lead agency responsible for responding to COVID-19.

For state-wide information and advice about COVID-19, including the latest roadmap to easing restrictions, visit the Queensland Government’s Unite & Recover website.

Status of facilities and outdoor spaces

We are working to reopen local facilities where it is safe and practical to do so, putting in place:

  • restrictions on patron numbers
  • ongoing social distancing
  • hygiene requirements.

The safety and wellbeing of our community is council’s priority as facilities reopen. Please remember the 1.5 metre social distancing requirement and practice good hand hygiene. Restrictions regarding visitor/user numbers apply at council facilities.

We will provide updates as decisions about reopening of facilities and changes to restrictions are made (see details under each Topics of interest below).

Topics of interest

Council’s Customer Contact counters and Development Information counters are open to the public.

If you must visit council in person, please make an appointment using the booking form or by calling (07) 5475 7272.

Please note:

  • Customer numbers are limited so you may notice a longer than usual wait time.
  • Ensure any documentation that is being submitted is already filled out – BYO pen is preferred.
  • There is a time limit of 15 minutes per transaction.

Phone and online contact options – customer service centres 

Chat online

Chat service is available between 8.00am to 4.30pm Monday to Friday (excluding public holidays).

Click the blue chat bubble in the bottom right corner on the Contact Council webpage.

Call-back service

Council's Call-back service is available from Monday to Friday, 8.30am to 4.30pm. 

Please do not use call-back for urgent or hazardous situations or outside of business hours. Telephone 5475 7272 in these instances. View the call back wait times.

Online forms
Complete a form online form to request a service, request a bin repair or replacement, change your address, change animal registration details, provide feedback or request general information.
Email
 mail@sunshinecoast.qld.gov.au
MyCouncil
 Register with  MyCouncil to view property details, rates notices, animal details, submit online requests, update details and make payments. Businesses can also register to get access to a business dashboard showing their property and applications.
Hearing impaired
Phone via the National Relay Service on 133 677 or use Web Chat.
Speech impaired
Phone via the National Relay Service on 1300 555 727 or use Web Chat.
Non-English speaking background
 Phone via the Translating and Interpreting Service on 131 450.
After hours emergencies
 The after hours emergency call centre will continue to operate via the customer service number 5475 7272.
Cemetery services 
Contact Cemetery services by telephone on (07) 5459 2300 prior to visiting in person.
Planning, plumbing and building
Enquiries can be made during business hours, Monday to Friday 8.30am to5.00pm, by phoning 5475 PLAN (7526).

You can also contact council via post or fax:

  • Locked Bag 72, Sunshine Coast Mail Centre, QLD 4560

  • Fax: (07) 5475 7277

View more contact details

With the health, safety and wellbeing of our community a priority, and in line with Queensland Government easing of restrictions (stage 1), council advises the following current status of its facilities.

Council venues and community spaces

Easing of restrictions - stage 1 Current status 

Council Libraries

Open.  For details on services, opening hours and more information visit Libraries website 

The Event Centre, Caloundra
Closed

Venue 114, Kawana

Open from 8 June with non-contact activity allowed for up to 20 people
Caloundra Regional Gallery Online Program
Reopening 17 June with revised hours of Wednesday to Friday 10am–2pm
Sunshine Coast Stadium

Open. Operating in compliance with Queensland Health Sport and Recreation Industry Plan

Caloundra Indoor Stadium 
Open. Operating in compliance with Queensland Health Sport and Recreation Industry Plan
Maroochydore Multi Sport Complex Open. Operating in compliance with Queensland Health Sport and Recreation Industry Plan
Nambour Showgrounds Open. Operating in compliance with Queensland Health Sport and Recreation Industry Plan
Bankfoot House Heritage Precinct
Reopening from 19 June. Open Fridays 10am–3pm for booked tours only. Bookings for up to five people via the Heritage website
Rainforest Discovery Centre
at Mary Cairncross Scenic Reserve, Maleny 
Open from 12 June from 10am–2pm, Monday to Friday. Open daily from 26 June

Arts and Ecology Centre at the
Maroochy Bushland Botanic Gardens, Tanawha 

Closed 
Maroochy Wetlands Sanctuary Visitor Centre
at the Maroochy Wetlands Sanctuary, Bli Bli
Closed 
Kawana Island Meeting Place, Kawana Island
Reopened 8 June with non-contact activity for up to 20 people
Bellvista Meeting Place, Bellvista 
Reopened 8 June with non-contact activity for up to 20 people
Queen Street Community Hall, Caloundra
Reopened 8 June with non-contact activity for up to 20 people
Kawana Community Hall, Buddina
Reopened 8 June with non-contact activity for up to 20 people
Beerwah Community Hall, Beerwah
Reopened 8 June with non-contact activity for up to 20 people

 Aquatic centres and community pools

Council's nine aquatic centres reopened Saturday 13 June. This includes Beerwah*, Buderim, Caloundra, Coolum-Peregian, Cotton Tree*, Eumundi, Kawana*, Nambour and Palmwoods.

 COVID Safe measures are in place in accordance with the Swimming Pool and Aquatic Centre Industry COVID Safe Plan released by the Queensland Government.

* Cotton Tree's 25 metre pool and Kawana's 50 metre pool are still undergoing renovations while Beerwah Aquatic Centre's new 17 metre pool is also undergoing maintenance at this time.  Access is available to others facilities within these three centres. 

For opening hours and more information visit Aquatic Centres and Pools

Kings Beach Ocean Pool is open for 20 patrons at one time and is not supervised during winter. 

Holiday parks 

The following holiday parks reopened for intrastate travel from 2 June.

  • Dicky Beach
  • Mooloolaba Beach
  • Maroochydore Beach
  • Cotton Tree
  • Mudjimba Beach
  • Coolum Beach 

Beaches

Surf Life Saving Queensland's red and yellow flags returned to beaches from Saturday 13 June to mark the designated swimming area.

If you are visiting the beach, ensure you are staying 1.5 metres from others. Please read the blackboards and signage at beach access points and speak with a lifeguard before going into the water to confirm where it is safe to swim. Information regarding Surf Life Saving Queensland changes can be found on the by visiting the Surf Life Saving Queensland website.

All beach carparks are open. Boat ramps and pontoons are also open.

Council parks 

Playgrounds, exercise equipment and skate parks open

All playgrounds, exercise equipment /fitness stations and skate parks across the Sunshine Coast have reopened. In line with social distancing requirements, there is a maximum of 20 people able to use a facility at any one time. Dog parks and off-leash areas are also open.

While council has increased cleaning of many facilities, COVID-19 hygiene is everyone's responsibility. Residents are reminded to wash their hands regularly and observe the 1.5 metres social distancing requirements when using public spaces.

Personal Training/Bootcamps

Personal trainers are able to hold sessions for up to 20 people (including the trainer) on council land as long as they can have an existing Low impact/Commercial use permit and can demonstrate COVIDsafe practices in line with approved Industry COVID Safe Plans for sport, recreation and fitness. For more details on permits visit Community Land Permits. 

Waterfalls 

  • Gardners Falls in Maleny and the access road/carpark in Obi Lane, reopened from 2 June for up to 20 people.
  • Buderim Forest Park swimming hole reopened from 2 June for up to 20 people.  

National parks

All national park and forest day use areas and walking tracks are open with the exception of some popular rock pool destinations. For details about Queensland Government national parks, conservation parks, resource reserves, state forests and recreation areas visit the Queensland Parks website.

Recycle markets and rubbish tips

Council’s recycle markets at the following locations are now open for business.

  • Buderim Resource Recovery Centre
  • Caloundra Resource Recovery Centre
  • Beerwah Resource Recovery Centre
  • Witta Resource Recovery Centre

All rubbish tips are open for business, only cashless transactions are being accepted. Free coarse mulch and sales of fine mulch and crushed concrete sales continue, subject to available. Check availability before visiting. 

Aquatic centres and community pools Current status 
Beerwah Aquatic Centre Closed  
Buderim Aquatic Centre
Closed
Caloundra Aquatic Centre
Closed

Coolum-Peregian Aquatic Centre

Closed 
Cotton Tree Aquatic Centre
Closed 
Eumundi Aquatic Centre
Closed 
Kawana Aquatic Centre
Closed 
Nambour Aquatic Centre
Closed 
Palmwoods Aquatic Centre
Closed

Kings Beach Ocean Pool

Closed 
Conondale Pool
Closed 
Kenilworth Pool
Closed 
Maleny Pool
Closed 
Mooloolah and District Swimming Pool
Closed 

Aquatic centres and community pools Current status 
Beerwah Aquatic Centre Closed  
Buderim Aquatic Centre
Closed
Caloundra Aquatic Centre
Closed

Coolum-Peregian Aquatic Centre

Closed 
Cotton Tree Aquatic Centre
Closed 
Eumundi Aquatic Centre
Closed 
Kawana Aquatic Centre
Closed 
Nambour Aquatic Centre
Closed 
Palmwoods Aquatic Centre
Closed

Kings Beach Ocean Pool

Closed 
Conondale Pool
Closed 
Kenilworth Pool
Closed 
Maleny Pool
Closed 
Mooloolah and District Swimming Pool
Closed 

Aquatic centres and community pools Current status 
Beerwah Aquatic Centre Closed  
Buderim Aquatic Centre
Closed
Caloundra Aquatic Centre
Closed

Coolum-Peregian Aquatic Centre

Closed 
Cotton Tree Aquatic Centre
Closed 
Eumundi Aquatic Centre
Closed 
Kawana Aquatic Centre
Closed 
Nambour Aquatic Centre
Closed 
Palmwoods Aquatic Centre
Closed

Kings Beach Ocean Pool

Closed 
Conondale Pool
Closed 
Kenilworth Pool
Closed 
Maleny Pool
Closed 
Mooloolah and District Swimming Pool
Closed 



The Sunshine Coast region marked its agricultural show holidays with public holidays, despite organisers of the Maleny Show and the Sunshine Coast Agricultural Show cancelling due to COVID-19.

Gazetted public holidays included:

  • Sunshine Coast (Nambour) Show Day – Friday 12 June 2020
  • Caloundra (Maleny) Show Day – Friday 29 May 2020.

Council events and events held at council venues

Events across the Sunshine Coast have been impacted by the COVID-19 pandemic including events which have mass gatherings. With staged easing of restrictions, social distancing requirements and being COVIDSafe, council will continue to follow the advice of Queensland Health for its own events. We will provide updates as decisions about council run events are made. As council venues and facilities begin to reopen, council is working with event organisers who hold events at our venues to reschedule events and event permits to a future date.

Council is delivering on some of its events online and has introduced new support programs. These include:

Horizon Festival 2020

This year's festival has kicked off in June with a program of digital experiences. Check out everything we have in store for you in July including Open Air, Homegrown, Rewind and Words+Ideas with more to follow in August. Visit the Horizon Festival website.

#CovidKindness

At times like this, it’s essential we support one another and show compassion to those who need it, neighbour to neighbour, street to street. Council's CovidKindness program provides our community with valuable resources to support you during these challenging times.

Stay, Connect, Create

Council's Stay, Connect, Create program aims to help keep our community informed, inspired and entertained.  Here you'll find a variety of online resources including: workshops, activities for kids, virtual tours and more.

Lift Project

Council has partnered with Lift Lifestyle Medicine to offer The Lift Project Sunshine Coast at no cost to all Sunshine Coast residents.

B-Well & Prosper

The B-Well & Prosper program offers access to business and well-being resources to small business owners and their employees.


 Council Libraries have reopened. For details of services, opening hours and more information visit  Council Libraries website.


Event permits

To support businesses during the COVID-19 restrictions, council has decided to waive application fees for:

  • weddings
  • temporary entertainment events, and
  • commercial use permits.

Non-council events

Event organisers must follow the recommendations from the Australian Government and Queensland Health. Ticket holders should contact event organisers directly for any queries related to non-council organised events. 

Our Community Development team have put together a range of COVID-19 information and support for the whole community:

  • Community groups
  • Individuals and families including Domestic and family violence
  • Children and home education
  • Housing, food and financial support including Homelessness
  • Multicultural services and support
  • First Nations services and support
  • International students
  • Business support

Our programs aim to keep you well and nurture a more connected and supportive neighbourhood include:

Explore resources, ideas and information for building a strong community At Home In My Neighbourhood 
Join a 10 week free online wellbeing program  The Lift Project Sunshine Coast
Connect with local organisations working in the region Community Groups Directory
Settle into the Sunshine Coast with information and translation services Multicultural Welcome Hub 

Federal, state and local governments are all providing support for small businesses who are affected by novel coronavirus. Business owners can find business support information about available options.

Professional advice support program 

Council has spoken to many businesses that have reported confusion, anxiety and uncertainty surrounding their business due to:

  • overload of information
  • multiple economic stimulus packages
  • increasing business and social distancing restrictions.

As a result, council has put together a Professional Advice Support Program.

Council's Sport and Recreation team has put together a range of information and resources for community sporting club and the active recreation industry. This will assist clubs and volunteers stay well informed about the Queensland Government's easing of COVID-19 restrictions for sport, recreation and fitness activities and a Return to Play. Visit Sport & Recreation Covid-19 support page. 

On 4 June 2020, the Queensland Government announced:

Other organisations are also providing support to the sector:

Qld Sport and Recreation

Sport Australia (SportAUS)

Fitness Australia

Active Queenslanders Industry Alliance

Council's Development Information counters and Customer Contact counters are temporarily closed. No meetings are currently held at council offices.

If you have a development, building or plumbing enquiry, you can contact Development Services from home online

Development advice services are available via:

We encourage you to lodge applications and correspondence online. You can make an appointment to lodge survey plans for endorsement. Or take advantage of our convenient online services 24/7, including:

On-site inspections for development, building and plumbing matters will continue in accordance with social distancing requirements.

Stay connected with Development Services.

In response to the unique situation COVID-19 has presented us, council is adapting its approach to grants and funding to meet changing community needs and has announced new grants, COVID-19 Community Response Grants, and has expanded Emergency Grants program.

More details:

Many organisations offer grants, aside from council, including government departments, corporations, foundations and trusts. To learn more and access the free Sunshine Coast Funding Finder check out council's other funding opportunities webpage.

Rates

Council is reassuring ratepayers that we are not charging interest on overdue accounts up to 30 June. The 2020/21 budget process will determine arrangements that apply from 1 July 2020.

We are assisting ratepayers having financial difficulties with flexible payment arrangements for outstanding rates. Please contact council if you are having difficulty paying your rates by email to rates@sunshinecoast.qld.gov.au. We are here to help you.

Parking meters in Caloundra and Birtinya 

Council has turned off all on-street parking meters in Birtinya and Caloundra until at least June 30, 2020. Parking time limits will still apply to encourage turnover to maximise parking availability.

Resource recovery centres (rubbish tips)  fees

Council’s resource recovery centres will accept cashless (card only) payments only from Monday 6 April 2020.

If you need to visit council’s waste facilities, we ask you to use tap-and-pay (PayWave) to make your payment.

The resource recovery centres remain open. Household rubbish collection will continue as usual until further notice. Our resource recovery centres are currently experiencing high numbers of customer visits and longer wait times. This is due to people spending more time at home doing home and garden maintenance. The move to cashless payments should reduce the risk of passing on infection via cash handling. 

Council encourages you to use general waste bins as much as possible to dispose of general waste.



Stay up to date with all the latest council news on COVID-19.


Programs and events

Here are a selection of online programs and events to support, nurture and inspire our community: