Council & novel coronavirus (COVID-19)
  • Last updated:
  • 30 Nov 2021

Council services and facilities 

Access to the majority of council services and facilities will be affected due to the restrictions in place.

Council's customer service centres are open for business, operating with Covid restrictions.

Holiday parks remain open to existing guests only and are operating in accordance with Queensland Health directions.

Waste services and facilities

Council’s waste facilities have resumed with restrictions in place, in line with Queensland Health directives. 

Council kerbside waste services, such as household rubbish collection, will continue as usual.

Council parks

Skate parks, barbecues, playgrounds and exercise equipment are open , operating with Covid restrictions.

Topics of interest

Council’s Customer Contact counters and Development Information counters are open for business, operating with Covid restrictions.

Telephone Call council 24/7 (after business hours emergency only) on 07 5475 7272
Online forms
Complete an online form to request a service, request a bin repair or replacement, change your address, change animal registration details, provide feedback or request general information.
Email
mail@sunshinecoast.qld.gov.au
MyCouncil
Register with  MyCouncil to view property details, rates notices, animal details, submit online requests, update details and make payments. Businesses can also register to get access to a business dashboard showing their property and applications.
Hearing impaired
Phone via the National Relay Service on 133 677.
Speech impaired
Phone via the National Relay Service on 1300 555 727.
Non-English speaking background
Phone via the Translating and Interpreting Service on 131 450.
After hours emergencies
The after hours emergency call centre will continue to operate via the customer service number 5475 7272.
Cemetery services 
Contact Cemetery services by telephone on (07) 5459 2300 prior to visiting in person.
Planning, plumbing and building
Enquiries can be made during business hours, Monday to Friday 8.30am to5.00pm, by phoning 5475 PLAN (7526).

You can also contact council via post:

  • Locked Bag 72, Sunshine Coast Mail Centre, QLD 4560

View more contact details

With the health, safety and wellbeing of our community a priority, and in line with Queensland Government instructions, council advises the following current status of its facilities.

Council venues and community spaces

Venue/space

Current status

Council Libraries Open with restrictions. For more information visit Libraries website.
Sunshine Coast Animal Pound Closed to general public. Enquiries on 07 5439 8000 for animal collections and only until 5.00pm. For more information visit the Animal Pound website.
Cemetery Services Open for business, operating with COVID restrictions. We encourage you to contact the team on (07) 5459 2300 or cemeteries@sunshinecoast.qld.gov.au before visiting the Kulangoor Cemetery Office. For more information visit the Cemetery Service website.
The Events Centre, Caloundra

Open with restrictions. For more information visit the The Events Centre

Venue 114, Kawana Open with restrictions. For more information visit the Venue 114 website .
Caloundra Regional Gallery Open with restrictions. For more information visit the Galleries website.
Council's sports facilities including Sunshine Coast Stadium, Caloundra Indoor Stadium, Maroochydore Multi Sports Complex, Nambour Showgrounds etc. Open for business, operating with COVID restrictions.

Bankfoot House Heritage Precinct Open for business, operating with COVID restrictions. For more information, visit the Bankfoot House website.
Mary Cairncross Scenic Reserve Rainforest Discovery Centre, Maleny

Open for business, operating with COVID restrictions. For more information, visit the Mary Cairncross Scenic Reserve website.

Arts and Ecology Centre at the
Maroochy Regional Bushland Botanic Gardens, Tanawha
Open for business, operating with COVID restrictions. For more information, visit the Maroochy Regional Bushland Botanical Gardens
Maroochy Wetlands Sanctuary Environmental Visitors Centre, Bli Bli Open for business, operating with COVID restrictions. For more information, visit the Maroochy Wetlands Sanctuary
Kawana Island Meeting Place, Kawana Island Open with restrictions. For more information visit the Venue 114 website
Bellvista Meeting Place, Bellvista
Open with restrictions. For more information visit the Venue 114 website.
Queen Street Community Hall, Caloundra Open with restrictions. For more information visit the Venue 114 website.
Kawana Community Hall, Buddina Open with restrictions. For more information visit the Venue 114 website .
Beerwah Community Hall, Beerwah Open with restrictions. For more information visit the Venue 114 website.

Aquatic centres and community pools

Council's nine aquatic centres are open with restrictions. This includes Beerwah, Buderim, Caloundra, Coolum-Peregian, Cotton Tree, Eumundi, Kawana, Nambour and Palmwoods.

All patrons are required to check in Qld Covid App before entering the pool.

COVID Safe measures are in place in accordance with the Swimming Pool and Aquatic Centre Industry COVID Safe Plan released by the Queensland Government.

For opening hours and more information visit Aquatic Centres and Pools

Kings Beach Ocean Pool is closed. Note: This facility is not supervised during winter. Please observe all signage on site.

Holiday parks

Holiday parks are open to existing guests only and are operating in accordance with Queensland Health directions.

Please refer to Queensland Health for the changing traveling regulations permitting visitors into Queensland and bookings for all Sunshine Coast Holiday Parks:

  • Dicky Beach
  • Mooloolaba Beach
  • Maroochydore Beach
  • Cotton Tree
  • Mudjimba Beach
  • Coolum Beach

Beaches

All beaches are open.

If you are visiting the beach, ensure you are observing physical distancing guidelines. Please read the blackboards and signage at beach access points and speak with a lifeguard before going into the water. Information regarding Surf Life Saving Queensland changes can be found by visiting the Surf Life Saving Queensland website.

All beach carparks are open. Boat ramps and pontoons are also open.

Council parks

Skate parks, barbeques, playgrounds and exercise equipment are open with restricitions.

Personal training/bootcamps

Cancelled due to lockdown.

Waterfalls

  • Gardners Falls in Maleny and the access road/carpark in Obi Lane is open.
  • Buderim Forest Park swimming hole is open.

Please avoid large gatherings and respect the one person per four square metre rule and social distancing requirements.

National parks

All national park and forest day use areas and walking tracks are open with the exception of some popular rock pool destinations. For details about Queensland Government national parks, conservation parks, resource reserves, state forests and recreation areas visit the Queensland Parks website.

Recycle markets and rubbish tips

Council’s waste facilities, including the retails markets have resumed normal operations under Queensland Health directives. All usual fees and charges apply. Cashless transactions are preferred. 

Events across the Sunshine Coast have been impacted by the COVID-19 pandemic including events which have mass gatherings. With CovidSafe requirements in place, council will continue to follow the advice of Queensland Health for its own events following COVID Safe Events guidelines. 

Council is also delivering on some of its events online. These include:

Caloundra Regional Gallery

From kids activities, adult workshops, artist interviews and panel discussions the Gallery website provides online events to feed your creativity.

#CovidKindness

At times like this, it’s essential we support one another and show compassion to those who need it, neighbour to neighbour, street to street. Council's At Home in my Neighbourhood program provides our community with valuable resources to help you connect with your neighbours during these challenging times.

B-Well & Prosper

The B-Well & Prosper program offers access to business and well-being resources to small business owners and their employees.

Our Community Development team have put together a range of COVID-19 information and support for the whole community:

  • Community groups
  • Individuals and families including Domestic and family violence
  • Children and home education
  • Housing, food and financial support including homelessness and tenancy
  • Multicultural services and support
  • First Nations services and support
  • International students
  • Business support

Our programs aim to keep you well and nurture a more connected and supportive neighbourhood include:

Event permits

Events on council-controlled land will be assessed in accordance with the current restrictions and some events may require a COVIDSafe Plan.

For state-wide information and advice about COVID-19, including the latest roadmap to easing restrictions, visit the Queensland Government's Unite & Recover website.

Non-council events

Event organisers must follow the recommendations from the Australian Government and Queensland Health  visit COVID Safe Events for the latest information. Ticket holders should contact event organisers directly for any queries related to non-council organised events.

Federal, state and local governments are all providing support for small businesses who are affected by novel coronavirus. Business owners can find business support information about available options.

Professional advice support program 

Council has spoken to many businesses that have reported confusion, anxiety and uncertainty surrounding their business due to:

  • overload of information
  • multiple economic stimulus packages
  • increasing business and social distancing restrictions.

As a result, council has put together a Professional Advice Support Program.

Council's Sport and Recreation team has put together a range of information and resources for community sporting club and the active recreation industry. This will assist clubs and volunteers stay well informed about the Queensland Government's easing of COVID-19 restrictions for sport, recreation and fitness activities and a Return to Play. Clubs and volunteers should also seek guidance from their respective code or association Return to Play guidelines.Visit Sport & Recreation Covid-19 support page. 

Other organisations are also providing support to the sector:

Qld Sport and Recreation

Sport Australia (SportAUS)

Fitness Australia

Active Queenslanders Industry Alliance

The Maroochydore Development Information counter is now open, operating under Covid restrictions. For all contact methods, visit Planning, building, plumbing and development enquiries.


Council Libraries are open operating under Covid restrictions. For more information visit council's Libraries website


Council grants and funding programs support community groups with projects for community benefit.  While COVID-19 remains a declared disaster, Emergency Grants can help with COVID-19 related costs, including projects which address the impacts of COVID-19 on the community.  Other grant opportunities include:

In 2020, council allocated COVID-19 Community Response Grants. This program is now closed.

Many other organisations offer grants, including government departments, corporations, foundations and trusts. To learn more and access the free Sunshine Coast Funding Finder database check out council's other funding opportunities webpage.

Rates

We are assisting ratepayers having financial difficulties with flexible payment arrangements for outstanding rates. Please contact council if you are having difficulty paying your rates by email to rates@sunshinecoast.qld.gov.au. We are here to help you.

Parking meters in Caloundra and Birtinya

Parking meters in Caloundra and Birtinya returned to normal operation on Wednesday 1 July, after more than two months of free parking. Council is responsible for managing only 2% of the parking in the Sunshine Coast Health Precinct. Metered on-street parking is available along Eccles Blvd, Bright Pl, Shine Ct and Birtinya Blvd.

Motorists are encouraged to make a cashless payment using credit or debit cards or the EasyPark app

Council also provides free on-street and off-street parking throughout Caloundra.

Resource recovery centres (rubbish tips)  fees

Council’s waste facilities, including the retails markets have resumed normal operations under Queensland Health directives. All usual fees and charges apply. Cashless transactions are preferred.


Stay up to date with all the latest council news on COVID-19.