Contact Council

Council’s Customer Charter reflects its commitment to ensuring your business dealings with the organisation are positive. Council would like to hear any compliments or complaints you have about its services, actions or decisions. (See privacy statement).

General enquiries		Planning and development enquiries 5475 7526 or 5475 PLAN Online forms Request a service - Repairs, potholes, tree pruning etc. - Report a breach of local laws - Change details other than your address Request wheelie bin repair or replacement Request information Change of address (for rates) Animals (cats and dogs) change of details Mailing address Locked Bag 72, Sunshine Coast Mail Centre QLD 4560 Service centres 8.30 am - 4.30 pm Monday to Friday Caloundra Office (map) Service centre, development counter and administration building 1 Omrah Avenue, Caloundra Maroochydore Office (map) Service centre only 11-13 Ocean Street, Maroochydore Maroochy on First Office (map) Development counter only 10 First Avenue, Maroochydore Nambour Office (map) Service centre, development counter and administration building Cnr Currie and Bury streets, Nambour Tewantin Office (map) Service centre, development centre and administration building 9 Pelican Street, Tewantin
8.15 am - 5.00 pm Monday to Friday (excluding public holidays)
	By telephone (07) 5475 7272 1300 007 272 (STD callers within Sunshine Coast region - not available from mobile phones) After hours emergencies Overseas callers +61 7 5475 7272 Express call-back Request an express call-back (to avoid waiting in the queue) View the express call-back tutorial
	Live chat 8.15 am - 5.00 pm Mon-Fri Chat online now View the online chat tutorial
	By email
Fax (07) 5475 7277 (Minimum 24 hours to reach intended recipient) Hearing impaired National Relay Service - 133 677 or use online chat Speech impaired National Relay Service 1300 555 727 or use online chat Non English speaking background (NESB) Translating and Interpreting Service - 131 450 More information: Department of Immigration and Citizenship . Specific contacts The mayor Your local councillor The CEO Development and building complaints Have your say

New residents

Find helpful information for new residents.

Water and sewage

Please refer all water and sewage enquiries to Unitywater .

Privacy

Council will use any personal information provided for the intended purpose only and for remaining in contact with you. Council is authorised to collect this information in accordance with the Local Government Act 2009 and other local government Acts. Your personal information is only accessed by persons authorised to do so. Your personal information is dealt with in accordance with council’s Privacy Policy.