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Site Help

There are a number of ways to find what you are looking for quickly:

  • The site search is located in the top right hand corner of every page and provides a comprehensive list of results.
  • Links on the homepage provide easy access to frequently accessed and topical pages.
  • There are links in the footer of the homepage and every page.
  • Use the top level navigation to find a topic.
  • Use the links in the navigation bar at the top of the site to go to another council site (Library, MyCouncil etc.)
  • Browse the A-Z listing of webpages to find a topic.
  • Locate information via the site map.

Links that lead to another website are indicated with the following symbol: Link exits to another website and do not open in a new window.

Links to documents are followed by the file type and size and open in a new window, for example [PDF 345KB].

Viewing large files

To view files over 2MB, you should download them to your PC. Right click the link and select 'Save target/file as'. If you continually experience difficulties downloading a file, please complete the online form.

Use this handy download speed calculatorLink exits to another website to see how long it will take to download a file from your PC. (Courtesy CalculatorCat.com/BlueMarmot, Inc.)

Trouble shooting

If you are having trouble accessing one of council's websites, check the site status. MyCouncil and CommunityHub have a list of frequently asked questions. If you have any issues complete the online support form.

Viewing PDFs

Many of the documents on this website are in PDF (Portable Document Format) and require Adobe Acrobat Reader to view. The easiest way to get an Acrobat Reader is to download it directly from the Adobe websiteLink exits to another website .

If you are having difficulties viewing PDF files, try the following:

  • Right click on the link to the PDF file and select "save target as".
  • This allows you to save the file to your local drive.
  • When the download is complete, you will be given the option to Open, Open Folder or Close.
  • Select Open to view the file or locate the file on your local drive and click to open and view.

Note: For links to work in PDFs when using Ipads you need Adobe Reader for Apple installed on your Ipad.

For help with Adobe Acrobat Reader, see the user support section on the Adobe websiteLink exits to another website .

Converting PDF documents to a more accessible format

To convert PDF documents to HTML or plain text formats, use the online conversion tools on  the Adobe websiteLink exits to another website .

Viewing (text) Word documents

In many instances, PDF documents are also provided in an accesible text (Microsoft Word) format. You may require a Word reader to view these documents. You can download the Word reader from the Office websiteLink exits to another website .

Related pages

Last Updated 20-Jul-15