Rates Payments

Council offers you a number of convenient ways to pay your rates.

Online

Pay your rates online with Mastercard or Visa via MyCouncil

You will need your reference number and the amount payable.

Credit card by phone

Phone 131 816 and follow the prompts. You will need the Billpay code and your reference number. Please refer to your rates notice under 'Payment Options'. Council accepts both Mastercard and Visa.

BPAY is a national bill payment service that allows customers to pay bills to billers via telephone or internet banking. Call or log on to your participating financial institution to make a payment from your nominated savings account/or credit card account. Please quote the BPay details shown on your rates notice payment slip.

Note: To receive the discount, you must make your payment by the due date and prior to your financial institution's cut off time. Please contact your financial institution for these details.

Direct debit

Direct debit is an authorisation that you give to the council to take money from your bank account at certain times to:

pay money off your overdue rates
prepay your rates
pay rates in full by the due date.

Complete the Direct debit authority form [PDF 142KB] and post or drop off to council's customer service centre.

If you have no arrears outstanding from previous rating periods and you set up a direct debit to make periodic payments sufficient to clear the current rates by the end of the current rating period, you will also need to make an arrangement to pay by completing an online application or phoning council's customer service centre. Certain terms and conditions apply to all arrangements, however interest is not charged on your current rates if you pay by instalments.

Mail

Send your cheque or money order with the tear-off section of your rate notice to council's customer service centre. Please make cheque/money order payable to Sunshine Coast Council.

Australia Post offices

You can make a payment by cash, cheque or from your nominated saving account at any post office.

Council offices

Present your rate notice payment slip at any of council's customer service centre between 8.30 am and 4.30 pm, Monday to Friday. You can make a payment by cash, cheque, debit or credit card.

Overseas payments

You can make payment from overseas by credit card over the phone. Phone +612 9245 0821 and follow the prompts. Please use the customer reference number located on your rates notice. Alternatively you can forward your payment by way of bank draft for the required amount in Australian dollars.

Payment difficulties

If you are experiencing financial difficulties and cannot pay your notice in full by the due date, please telephone council's customer service centre to avoid recovery action. You may be able to pay your rates by instalments (conditions apply).

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