Council is committed to making sure your dealings with the organisation are positive. This is outlined in the Customer Charter [Word 212KB]. Council would like to hear any compliments or complaints you have about its services, actions or decisions. (Privacy statement).
Please note: Due to technical issues, council's telephone and live chat services are currently unavailable. To contact council email
Planning and development enquiries
5475 7526 or 5475 PLAN
Note: If you do not receive an auto-reply confirming receipt of your on-line request, check your junk mail folder and change your mail settings to ensure future emails from Sunshine Coast Council come directly to your inbox.
Request a service
- Repairs, potholes, tree pruning etc.
- Report a breach of local laws
- Change details other than your address
- Council website
- MyCouncil / MyCouncil Services
- Libraries / Galleries
Request wheelie bin repair or replacement
Change of address (for rates)
Animals (cats and dogs) change of details
Locked Bag 72, Sunshine Coast Mail Centre
8.30 am - 4.30 pm Monday to Friday
Caloundra Office (map)
Service centre, building and plumbing counter and administration
1 Omrah Avenue, Caloundra
Maroochy on First Office (map)
Service centre and development counter
10 First Avenue, Maroochydore
Nambour Office (map)
Service centre and administration
Cnr Currie and Bury streets, Nambour
8.15 am - 5.00 pm Monday to Friday (excluding public holidays)
(07) 5475 7272
1300 007 272 (STD callers within Sunshine Coast region - not available from mobile phones)
After hours emergencies
+61 7 5475 7272
8.15 am - 5.00 pm Mon-Fri
Chat online now
Note: If you do not receive an auto-reply confirming receipt of your email, check your junk mail folder and change your mail settings to ensure future emails from Sunshine Coast Council come directly to your inbox.
Fax (07) 5475 7277
(Minimum 24 hours to reach intended recipient)
National Relay Service - 133 677
or use online chat
National Relay Service 1300 555 727
or use online chat
Non English speaking background (NESB)
Translating and Interpreting Service - 131 450
More information: Department of Immigration and Citizenship .
Water and sewage
Please refer all water and sewage enquiries to Unitywater .
Find helpful information for new residents.
Council will use any personal information provided for the intended purpose only and for remaining in contact with you. Council is authorised to collect this information in accordance with the Local Government Act 2009